Shipping & Returns

SHIPPING POLICY

Place your order before 8 pm CST in the US, and we'll ship it the same day you order. In Canada, place your order before 5 pm CST in Eastern Canada and 7 pm CST in Western Canada for same-day shipping.

NON-DOA RETURNS POLICY - All Products

1. NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels. ie. Written RMA numbers. All products must be double boxed.
2. Original manufacturer's packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the Customer received them.
3. Customers have 30 days from date of invoice to request a non-DOA return. The RMA # issued is valid for 30 days from issue date.
4. There will be a restocking fee on returns resulting from customer error.
5. Non-DOA configured product may not be returned.
6. For customers on credit terms, credit will be applied to your account when the product is received by Miles Technologies, Inc.
7. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by Miles Technologies, Inc. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received by Miles Technologies, Inc.
8. Customer is responsible for freight costs when returning product.

DOA RETURNS POLICY

1. Refer to Manufacturer's Warranties and Returns Policies, available on the Miles Technologies, Inc. web site under our Support section.
2. If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the Solution Provider.
3. Products that show signs of use are not returnable to Miles Technologies, Inc. as DOA.
4. For customers on credit terms, credit will be applied to your account when the product is received by Miles Technologies, Inc. Replacement product will be sent in advance, freight free via UPS Ground.
5. For customers on C.O.D. or Credit Card status, replacement product will be sent upon reciept of product by Miles Technologies, Inc. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when Miles Technologies, Inc. receives the returned product.